Refund Policy

1. All sales are final — made to order

Your items are decorated with your logo to your specification, so we can't offer returns or refunds for a change of mind, a wrong size selected at checkout, or ordering more than you needed.

This is exactly why you approve a real proof before we print anything — the proof step is your moment to catch sizing, colors, placement, and spelling before production begins.

2. The exceptions — what we make right

If your order arrives with a production defect, a decoration error, or materially differs from the proof you approved, that's on us. We'll remedy the affected items in full with a reprint or a refund — our choice after we've reviewed the claim, though we'll always talk it through with you first.

3. Damaged in transit

If your package arrives damaged, contact us with photos and we'll make it right with a reprint or a refund — same 30-day window as any other claim.

4. How to file a claim

Email us within 30 days of delivery with your order number, a description of the problem, and photos of the affected items. Photos are required — they're how we diagnose what went wrong and fix it fast. We review every claim individually and respond quickly.

5. Incorrect address & returned-to-sender

Your shipping address is collected directly from you at checkout, so its accuracy is your responsibility. If a package comes back to us because the address was incorrect or the carrier couldn't deliver it, contact us and we'll arrange reshipment — reshipping costs may apply.

6. Changes & cancellations

You can change or cancel your order any time before you approve your proof and production begins. Cancellations before production get a full refund. After production starts, materials and decoration time are committed, so cancellation is generally no longer possible.

7. If we can't fulfill your order

If we can't fulfill your order for any reason — a product goes out of stock, artwork can't be produced to our standard, or anything else on our end — you get a full refund, promptly and without hassle.